Send your account deletion request to info@tengerfund.mn from the email address registered to your account. Sending from your registered address allows us to verify your identity.

Please include the following in your request:

• —Subject line: “Account deletion request”;
• —Your full name;
• —The email address and phone number registered in the application;
• —The reason for deletion (optional).

We resolve requests within 5 working days of receipt and confirm the outcome by email.

Once your request is verified, we delete the following:

• —Your user profile and access to the application;
• —Usage history, screens viewed and action logs;
• —Push notification tokens and device identifiers;
• —Marketing consents and communication preferences.

Under anti-money-laundering, accounting and tax legislation, the following is retained even after your account is deleted:

• —Customer identification (KYC) records — for at least 5 years after the end of the business relationship;
• —Transaction and financial records — for the periods required by law.

This data is kept solely to meet our legal obligations and is deleted or irreversibly anonymised once those periods expire. See our Privacy Policy for details: https://tengerfund.mn/en/privacy-policy

If your account holds a savings balance, the contract must first be terminated and settlement completed before the account can be deleted. In that case a member of our team will contact you and explain the steps.

Email

info@tengerfund.mn

Phone

+976 7222 1717

Response time

5 working days

For any further questions about account deletion, please use the contacts above.